Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We are voluntarily registered as Data Controllers in the Information Commissioner's public register. You can visit this register on

  1. We do not sell or pass your details to any third party.
  2. We will only email you to communicate with you about your order status or product status (e.g. order confirmation and invoice, shipping status, in case your order does not complete successfully).
  3. If you have registered on our mailing list you can unsubscribe at any time.
  4. We will never collect sensitive information about you.
  5. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct it promptly.
  6. The personal information which we hold will be held securely in accordance with the Data Protection Act.
  7. We will not record any telephone conversations, however, line managers will occasionally listen into conversations to help our staff improve our Customer Service.

We only collect information about you for the following of reasons:

  • So we can process your order
  • So we can notify you about the shipping status
  • So we can inform you about important product maintenance dates
  • So we can notify you if your order does not successfully complete
  • So we learn from your purchasing experience with us to improve our service in the future

The type of information we will collect about you includes:

  • Your name
  • Your delivery and invoice address
  • Any special delivery instructions
  • Your phone number
  • Your order details
  • Your payment history (no card details are kept, unless you specifically ask us to do so. In this case the details will be protected safely)
  • Your email address
  • How did you find us? (Optional)
  • Details of the referring website
  • Shipping status information

Analysing customer visits:

Kerr Fire analyses customer visits in an anonymous form using Google Analytics and Google Remarketing. The data gained cannot be traced back to any individual.

Information About Cookies and How We Use Them

Cookies are small text files, which are downloaded to your device (computer, SmartPhone tablet, etc.) when you visit a website. The cookies then send data back to the website or other websites that recognise the cookie.

Cookies have many different uses, such as remembering a user's preferences, allowing efficient navigation and generally improving the user's online experience. They also help companies to identify how many people visit their website, and how they found it.

More information about cookies and how to manage them can be found at: