We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We are voluntarily registered as Data Controllers in the Information Commissioner's public register. You can visit this register on https://ico.org.uk/esdwebpages/search
- We do not sell or pass your details to any third party.
- We will only email you to communicate with you about
your order status or product status (e.g. order confirmation and invoice,
shipping status, in case your order does not complete successfully).
- If you have registered on our mailing list you can
unsubscribe at any time.
- We will never collect sensitive information about you.
- You can check the information that we hold about you by
emailing us. If you find any inaccuracies we will correct it
- The personal information which we hold will be held
securely in accordance with the Data Protection Act.
- We will not record any telephone conversations,
however, line managers will occasionally listen into conversations to help
our staff improve our Customer Service.
We only collect information about you for the following
- So we can process your order
- So we can notify you about the shipping status
- So we can inform you about important product
- So we can notify you if your order does not
- So we learn from your purchasing experience with us to improve our service in the future
The type of information we will collect about
- Your name
- Your delivery and invoice address
- Any special delivery instructions
- Your phone number
- Your order details
- Your payment history (no card details are kept, unless
you specifically ask us to do so. In this case the details will be
- Your email address
- How did you find us? (Optional)
- Details of the referring website
- Shipping status information
Kerr Fire analyses customer visits in an
anonymous form using Google Analytics and Google Remarketing. The data gained
cannot be traced back to any individual.
Cookies and How We Use Them
Cookies are small text files, which are downloaded to your device
(computer, SmartPhone tablet, etc.) when you visit a website. The cookies then
send data back to the website or other websites that recognise the cookie.
Cookies have many different uses, such as
remembering a user's preferences, allowing efficient navigation and generally
improving the user's online experience. They also help companies to identify
how many people visit their website, and how they found it.
More information about cookies and how to
manage them can be found at: