Terms and Conditions
Customer Service Policy
We believe that you have a right to be given clear and unmistakable pricing information. We display VAT exclusive price against products and VAT totals are then shown on the checkout page. Our shipping charges are clearly displayed in the shopping cart once you have entered your shipping address.
Clear Product Information and Additional Technical Support
We will always attempt to describe products in plain English in a condensed format to help you choose and compare products easily. We also display, wherever possible, all technical datasheets and certifications in additional tabs to allow you to fully research the products displayed by us. Our sales staff are trained to advise you on technical issues and are happy to assist you over the phone or by email. We strive to reply within one working day.
Support During Buying Process
If You Change Your Mind
If you change your mind, please refer to our Returns Policy.
When you place an order with Kerr Fire it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us prior to placing your order. By placing an order through our website, you are making an offer to Kerr Fire to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require your name, email address, credit/debit card, telephone and address details. This information is required in order to process your request or inform you of acceptance of your order. We may, unless you inform us otherwise, provide our delivery couriers with your contact telephone number in case they need to reach you. Please take care when adding these important details. You must notify us immediately of any changes to your personal information. You can order by web order, telephone, email or post.
After placing an order online, we will send you email confirmation that your payment has been received but this is not confirmation that your offer to buy the goods has been accepted. If you do not receive a confirmation email from us it maybe that your email has an error within it. Our contract for the sales of our products will only exist once an order has been processed and despatched to you. Kerr Fire reserves the right to reject any offer of purchase by you at any point.
The delivery charge for your order depends on your location, the total weight of the order, and your selected shipping method. Please see the table below.
We offer free delivery on orders over £1000.
Special Delivery Instructions
We require all orders to be inspected and signed for upon delivery. If this is not possible, separate arrangements must be made by email to firstname.lastname@example.org in advance of your order being shipped.
Transport Damage and Discrepancies
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.
If you find the transport damage after the carrier has left, please inform us instantly by telephone on 0845 0030 628 or email at email@example.com. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.
Discrepancies of quantities or product codes need to be reported to us by email at firstname.lastname@example.org within five working days from delivery. We might be unable to accept liability for any missing items if incorrect quantities are not highlighted within this period.
Payment and Security
We offer a range of payment options including Visa, Visa Debit, MasterCard, Maestro, Visa Electron, and Amex.
All of our credit card transactions are handled by Sagepay, one of the market leaders in secure online transactions. The transfer of the purchase details from our website to Sagepay are encapsulated using Sagepay's own encrypted and digitally-signed protocol. Any communication between the shopper and Sagepay is encrypted to the maximum strength, supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
If you should have any questions regarding security, please contact us at email@example.com.
Kerr Fire offers its customers a twelve month warranty from date of receipt.
Our warranty does not restrict your statutory rights in any way.
Covered by our warranty are:
Excluded from our warranty are:
For the avoidance of doubt, Kerr Fire does not represent that the Goods may not be compromised or circumvented; that the Goods
will prevent any personal injury or property loss by fire, explosion or otherwise; or that the Goods will in all cases provide adequate warning or protection. The Buyer understands that properly installed and maintained fire and/or explosion safety equipment may only reduce the risk of fire, explosion or other events occurring, but it is not insurance or a guarantee that such will not occur or that there will be no personal injury or property loss as a result.
The warranty still applies; the goods, however, must be sent to us at the customer's expense for repair or replacement and the return shipment must be paid for by the customer.
We will always try to do everything right first time. Sadly, errors can still happen. If we make an error, we promise that we will do our best to rectify the situation as soon as possible. We will discuss the possible solutions with you and then agree the corrective actions together. We will also keep a record about what has been agreed in our customer database so that we can always continue our discussion with you at a later date, should the need arise. Please notify us of any complaints by emailing us at firstname.lastname@example.org and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within five working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed, as appropriate, during the process.
We charge UK VAT at 20% (VAT no. GB 161-3600-44).
Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Island delivery location.
Limit of Liability
The total liability of Kerr Fire in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the goods sold hereunder shall be limited to the purchase price of the Goods.
Kerr Fire shall not be liable to the buyer under or in connection with the contract for any indirect or consequential loss or damage of any kind, in each case howsoever arising, whether such loss or damage was foreseeable or in contemplation of the parties and whether arising in or for breach of contract, tort (including negligence), breach of statutory duty or otherwise.
Kerr Fire reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if Kerr Fire is prevented from or delayed in the carrying on of its business due to a Force Majeure Event, provided that, if the event in question continues for a continuous period in excess of 90 days, the Buyer shall be entitled to give notice in writing to the Seller to terminate the Contract.
These terms are governed by English law. Any Contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such Contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Scotland.