Returns Policy

  • You can cancel your order (or any part of it) for any reason before delivery or within 15 days from receipt of delivery (exceptions apply, see below). To return your goods please email us at admin@kerrfire.online or call us on 0845 0030 628.

  • Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded.

  • If goods are not returned in original packaging or re-sellable condition, we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.

  • We will refund the sales price (considering above limitations) within 14 days of receiving the goods back from you. We do not charge a re-stocking fee.

  • You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we can offer to collect the goods and will then deduct the carrier charge of this return from your refund.

  • If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.

  • If you struggle to return large or heavy items, please contact us on 0845 0030 628 and we can offer collection of the goods. We will then deduct the cost for this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Heavy items have significant collection charges. Our staff will quote you a cost for collection based on your product and location.

  • All statutory rights will be protected within our Returns Policy.