You can cancel your
order (or any part of it) for any reason before delivery or within 15 days from
receipt of delivery (exceptions apply, see below). To return your goods
please email us at email@example.com or
call us on 0845 0030 628.
Please pack the goods
in their original packaging. The goods need to be in a re-sellable condition to
If goods are not
returned in original packaging or re-sellable condition, we will reduce the
refund value to reflect that the product will have to be sold as incomplete or
damaged or may not be sellable at all.
We will refund the
sales price (considering above limitations) within 14 days of receiving the
goods back from you. We do not charge a re-stocking fee.
You need to return the
goods to us at your cost within two weeks following your cancellation. Should
the goods not be returned within these two weeks, we can offer to collect the
goods and will then deduct the carrier charge of this return from your refund.
If you do not require
the ordered goods at the point of delivery and you refuse the delivery for this
reason, we can deduct the cost for the return shipment from your refund.
If you struggle to
return large or heavy items, please contact us on 0845 0030 628 and we can offer
collection of the goods. We will then deduct the cost for this collection from
your refund. This service is only possible if the collection charges are less
than the price paid by you for the product. Heavy items have significant
collection charges. Our staff will quote you a cost for collection based on
your product and location.
All statutory rights
will be protected within our Returns Policy.